Absolute Enforcement take pride in handling complaints received by anyone by our High Court Enforcement Agents.
This part of our website explains how you can make a complaint about to Absolute Enforcement about our officials and where it is sent and how it is dealt with.
How to make a complaint:
First, ask yourself if your complaint is really about the actions of the Absolute Enforcement Agent acting on their behalf, or any other member of Absolute Enforcement. In our organisation the tasks and obligations of attending to individuals with an outstanding judgement are delegated to Absolute Enforcement agents. These agents carry out the work of Authorised High Court Enforcement Officer, Claire Louise Sandbrook, under a High Court Writ of Control/Possession or Delivery.
What will happen with my complaint?:
Your complaint will be acknowledged within 5 working days, and will be dealt with within 14 days of the day it has been acknowledged. It’ll be dealt with by a member of the Absolute Enforcement who is responsible for handling complaints, a record will be made of your complaint and then the Absolute Enforcement team will ask for a report from the High Court Enforcement Agent concerned.
After it has been received, the member of the team responsible for handling complaints will consider your complaint and the High Court Enforcement Agent’s report and decide whether or not the complaint appears to be justified. You will be told the decision made by the Absolute Enforcement Complaints Team, by post, within 14 days of the day it has been acknowledged.
If your complaint is found to be justified, the letter will inform you of what it is proposed should be done about it.
If you’re unhappy with the decision, you can ask for the complaint to be reviewed by the Authorised High Court Enforcement Officer, Claire Louise Sandbrook. You can ask for a review by sending further details to email@example.com this will be acknowledged within 5 working days, when the request has been received, your complaint, the High Court Enforcement Agent’s report and the decision of the Absolute Enforcement Complaints Team will be passed to the Authorised High Court Enforcement Officer for consideration. You will be sent a letter setting out the decision within 7 days of receipt of your request for a review.
If the Authorised High Court Enforcement Officer decides that your complaint is justified, you will also be told what remedial action will be taken. Our complaints team will keep you up to date during the entire complaints process.
What else can you do?:
In the event that Absolute Enforcement cannot satisfy you that your complaint has been answered and resolved, the matter can be passed to the High Court Enforcement Officers Association. More info can be found here: www.hceoa.org.uk
Make a Complaint:
All complaints go through firstname.lastname@example.org, please ensure you put the time and date of when the incident complaint occurred, and any other relevant information.